Every year, something critical fails during the holidays. It's become so predictable that we plan for it. Someone's email stops working on Christmas Eve. A server decides December 27th is the perfect time to give up. The timing seems almost malicious.
We maintain holiday coverage for exactly this reason. Someone is always watching, always reachable. Because business doesn't stop for holidays, and neither do technology problems. It's not glamorous work, but it's what "we've got your back" actually means when it matters.
