We become your IT department and own the day-to-day.
›Managed IT Your whole environment, owned ›Managed Devices Endpoints, patched & tracked ›Microsoft 365 The workplace, managed ›Cloud & Azure Networks, Wi-Fi, voiceSecurity operations you can verify, and show.
›24-Hour CyberSOC Security ops that don't clock off ›Compliance Reviews Aligned to Essential 8 & ISO ›Backup & Recovery Provably restorable ›Identity & Email MFA enforced, threats stoppedHonest strategy and predictable budgets.
›IT Advisory & vCIO Honest, predictable plans ›AI & Copilot Where it genuinely helps ›Compliance & Governance Audit-ready evidence ›Projects & Consulting Build what you can't buyFirms that run on trust, time and confidential data.
›Accounting Ledgers & client data ›Legal Privilege & matter files ›Business Advisory Plans & reporting ›Mortgage & Finance Loan files & AML/CFT ›Insurance Claims & client records ›Insurance Brokers Cover & premiumsSite, studio and floor, where uptime is the product.
›Construction Sites & project files ›Architecture Drawings & large models ›Quantity Surveyors Cost data & big files ›Manufacturing Floor & ERP uptime ›Healthcare Patient data & privacyFast-moving operations that can't carry downtime.
›Logistics Fleet, orders & tracking ›Retail & Wholesale POS & storefronts ›Technology Cloud-native teams ›Distribution Inventory & systemsPlain-English playbooks for the controls that matter.
›Essential Eight ASD's eight, explained ›DIY Cybersecurity Lock down the basics ›Cyber Standards Guide ISO, SMB1001 & more ›M365 Selection Guide Pick the right licencesSelf-serve checks that map where you stand.
›Security Assessment Score your posture ›Network Assessment Find the weak spots ›M365 Security Checklist Find the gaps ›Cyber Insurance Readiness Be claim-readyGet more from the tools you already pay for.
›SME Tech Outlook 2026 Where NZ tech heads next ›Copilot Learning Hands-on with Copilot ›FAQ Straight answers ›CEO's Blog Plain-English viewsA senior team with the skills and scale for any project.
›About Belton Who we are, plainly ›How We Work Our delivery process ›Who We Work With The fit we look for ›Leadership Jason & Amy Agnew + teamThe evidence behind the claims, and ways to build with us.
›Case Studies Real outcomes, named ›Accreditations The proof behind the practice ›Industries Sector-specialised ›White-label / Partners Our bench, your brandReal people, fast, no ticket-queue runaround.
›Contact Us Talk to a human, today ›Book a Session A 90-minute discovery ›Find Us Newmarket, Auckland ›Remote Support Get help nowOur goal: happy humans and resilient tech.
This guide explains how we collaborate, who does what, and how we keep your business humming day-to-day and during the uh-oh moments. It is the shared reference for how we work together, so nothing falls through the cracks and everyone knows what to expect.
| Channel | Best for | How | SLA |
|---|---|---|---|
| Belton Service Portal | Any new request or incident | portal.belton.co.nz, New Ticket, choose category, add screenshots and urgency | Instant confirmation; response within priority window |
| Taskbar ticket | Low or medium priority issues | Right-click the Belton icon in the taskbar, Create Ticket | Ticket created in under 5 min |
| Low or medium priority issues | [email protected] with a clear subject line | Ticket created in under 5 min | |
| Phone | Severity 1 outage or security breach | 09 974 2379 or 0800 BELTON. Say "SEV 1", we stabilise first, gather details later | Technician on the line under 15 min |
Need to pick our brains? Log a Service Request, Advisory ticket, or contact your vCIO or Account Manager.
| Engagement | Effort | Scheduling |
|---|---|---|
| Quick answer | Up to 15 min | Inside ticket, free |
| Mini-consult | Up to 2 hrs | Quoted, scheduled within 3 days |
| Scoping workshop | Half-day plus | Booked during QBR or separately |
Our 24x7 NOC and SOC watches servers, endpoints, firewalls, backups and security events. Alerts fall into Priority 1 to 4 and are handled per the SLA matrix.
Each QBR delivers a health dashboard (patch percentage, backup success, alert MTTR) and a prioritised action plan with budget ranges and timelines.
| Risk | Likelihood and impact | Mitigations |
|---|---|---|
| Phishing or credential theft | High x High | MFA, SentinelOne, training |
| Ransomware | Med x Critical | Immutable backups, EDR, incident playbook |
| Hardware failure | Med x Med | Monitoring, warranties, N+1 design |
| Internet outage | Med x High | Dual-ISP fail-over, SD-WAN |
| Data loss (human error) | High x Med | M365 backups, RBAC, DLP |
| Compliance breach | Low-Med x High | ISO-aligned policies, logging and audits |
| Priority | Example | Response | Resolution |
|---|---|---|---|
| P1 (SEV 1) | Org offline or breach | Up to 15 min | Up to 4 hrs (workaround) |
| P2 | Dept outage or critical user blocked | Up to 1 hr | Up to 1 BD |
| P3 | Single-user issue, no workaround | Up to 4 hrs | Up to 3 BD |
| P4 | How-to or low impact | Up to 1 BD | Best-effort or scheduled |
BD = Business Day.
We send a quick CSAT survey after every ticket and an NPS survey twice a year. For candid thoughts, email [email protected] any time.
This is how we work with you. If you would like to see where your environment stands, book a discovery and security session and we will map it together.
Sovereign data centres across New Zealand and Australia, with your data kept onshore wherever it's required. Our team understands New Zealand, and our leaders have built, scaled and secured businesses right across the New Zealand landscape.
Fortinet Partner Lenovo Partner HP Partner Apple Business Manager